Support

Answers to common questions, and how to reach us when they aren't enough.

Frequently asked questions

Where is my pet's data stored?

On your device. NekoInu has no account and doesn't sync to our servers. We don't collect your data, and the app has no tracking or analytics.

Can I add more than one pet?

Yes, as many as you have. Each pet gets its own profile with Today, Plan, Health and Photos tabs.

How do reminders work?

Add a reminder from a pet's Plan tab for a vaccine, grooming, a checkup, or a type you create yourself. Reminders can sync to the iOS Calendar and notify you even when the app is closed. If notifications don't arrive, see Troubleshooting below.

How do I back up my data or move to a new iPhone?

Use the backup feature in the app to save all your pet data, including photos and documents, to iCloud Drive or the Files app. Restore it from the same place on your new device.

Can I share records with my vet?

Yes. Export a pet's complete data as a JSON file and send it however you like: AirDrop, Mail or Messages.

Is the app free?

Yes. NekoInu is free to download on the App Store.

How do I delete my data?

Because everything is stored on your device, deleting the app removes your data. Back up first if you might want it again.

Which languages are supported?

English, Japanese and Traditional Chinese. The app follows your iPhone's language, and you can change it for NekoInu only in iOS Settings > Apps > NekoInu > Language.

The app is crashing. What should I do?

Update to the latest version from the App Store, then restart your device. If it still crashes, email us with your iOS version and what you were doing when it happened.

Troubleshooting

Reminders don't notify me

  • Check that notifications are on in iOS Settings > Notifications > NekoInu
  • Make sure a Focus mode isn't silencing them
  • If you use Calendar sync, allow NekoInu access in iOS Settings > Privacy & Security > Calendars

Can't add photos or documents

  • Allow photo access in iOS Settings > Privacy & Security > Photos
  • Check that your device has free storage space

The app feels slow

  • Update to the latest version
  • Restart your device
  • Free up storage space