Support
We're here to help you and your pets
Frequently Asked Questions
Is my pet's data secure?
Yes! We use industry-standard encryption and security measures to protect your pet's information. Your data is stored securely and never shared without your consent.
Can I add multiple pets to my account?
Absolutely! You can add as many pets as you have. Each pet gets their own profile where you can track their individual health records, photos, and appointments.
How do I set up health reminders?
Go to your pet's profile, tap "Health," then "Reminders." You can set up reminders for medications, vet appointments, grooming, and more.
Can I export my pet's health records?
Yes! You can export your pet's complete health records as a PDF from the "Health" section in your pet's profile. This is perfect for vet visits.
Is the app free to use?
NekoInu offers both free and premium features. Basic pet tracking is free, while advanced features like unlimited photo storage and detailed health analytics require a premium subscription.
How do I delete my account?
You can delete your account by going to Settings > Account > Delete Account. Please note that this action is permanent and cannot be undone.
The app is crashing. What should I do?
First, try restarting the app and your device. If the problem persists, make sure you have the latest version of the app. If issues continue, please contact our support team.
What languages does the app support?
NekoInu currently supports English and Japanese. You can change the language in the app settings under "Language & Region." We're working on adding more languages in future updates.
Troubleshooting
App Performance Issues
- Ensure you have the latest version of the app
- Restart your device
- Check your internet connection
- Free up storage space on your device
Notification Problems
- Check that notifications are enabled in iOS Settings
- Verify notification settings within the app
- Ensure Do Not Disturb is not enabled
Photo Upload Issues
- Check that the app has camera and photo access permissions
- Ensure you have sufficient storage space
- Try uploading photos one at a time